We are a family run business with three generations in the central heating trade. Our expert qualified and individually Gas Safe registered engineers perform installation and servicing to the highest quality standards. They have all passed stringent training programmes and are qualified and experienced to work safely and cleanly in your home. Each engineer is equipped with the very latest modern tools and communications to ensure efficiency and reliability.
You can spot a Nordec engineer a mile off! He will be driving a Nordec van, carrying Nordec ID and wearing a Nordec uniform.
We employ each one of our engineers in preference to the lower cost alternative of using subcontractors. This means we offer every Nordec customer real accountability and a consistently high standard of work, not to mention a very competitive price.
Our engineers together with our customer service team at our Surrey head office work together to provide you with a friendly, reliable service. We use the latest wireless tracking systems so that we can always locate our engineers and can plan their day efficiently.
Going the extra mile for our customers with free courtesy heaters…
It’s important to us that our customers are inconvenienced as little as possible when their heating system breaks down. There’s nothing worse than shivering in the cold whilst waiting for an engineer. We have a large store of heaters which we lend to our customers pending their boiler or Warm Air unit being repaired or replaced. And we don’t just give one heater. We loan as many as is needed to warm the home. In the particularly cold snap of 2011 we made sure that despite the treacherous driving conditions caused by the heavy snowfalls we reached every one of our customers experiencing problems with their system.
You’ll be pleased to know that we are an environmentally responsible business too. Our aim is to ‘renew and mend’ your system as the first option instead of replacing it. If your system can be safely repaired or serviced and there’s good life still in it we will not suggest a replacement. Many delighted customers testify to this.
We work closely with the leading manufacturers including Johnson and Starley, Lennox, Potterton and Baxi and also install air conditioning systems using super efficient economical and environmentally friendly systems.